ADA Accessibility Compliance Statement

Effective Date: 09/25/2025
Last Updated: 09/25/2025

Our Commitment to Accessibility

CapSpark LLC is committed to ensuring that our website, services, and facilities are accessible to people with disabilities. We believe that everyone should have equal access to financial services and information, regardless of their abilities or disabilities.

We are dedicated to providing an inclusive experience for all users and strive to comply with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Website Accessibility

Our Digital Accessibility Standards

We work continuously to ensure that capsparkfinancial.com meets or exceeds accessibility standards by implementing:

Technical Compliance

  • WCAG 2.1 Level AA Guidelines: We follow internationally recognized accessibility standards

  • Screen Reader Compatibility: Our website works with popular screen readers including JAWS, NVDA, and VoiceOver

  • Keyboard Navigation: Full website functionality available through keyboard-only navigation

  • Alternative Text: Images include descriptive alt text for screen readers

  • Color Contrast: Text and background colors meet WCAG contrast requirements

  • Resizable Text: Text can be enlarged up to 200% without loss of functionality

Navigation and Structure

  • Clear Headings: Proper heading structure for easy navigation

  • Skip Links: Quick navigation to main content areas

  • Consistent Layout: Predictable and consistent page layouts throughout the site

  • Focus Indicators: Clear visual indicators for keyboard navigation

  • Descriptive Links: Link text clearly describes the destination or purpose

Forms and Interactive Elements

  • Form Labels: All form fields have clear, descriptive labels

  • Error Messages: Clear instructions when form errors occur

  • Interactive Elements: Buttons and controls are clearly labeled and accessible

  • Input Assistance: Help text and instructions provided where needed

Ongoing Accessibility Efforts

We regularly:

  • Conduct accessibility audits and testing

  • Train our team on accessibility best practices

  • Update our website to maintain compliance

  • Test with assistive technologies and real users

  • Monitor and address accessibility feedback

Service Accessibility

Financial Services Access

We ensure our financial services are accessible through multiple channels:

Communication Options

  • Phone Support: Dedicated phone lines with trained accessibility-aware staff

  • Email Support: Text-based communication for detailed inquiries

  • Alternative Formats: Documents available in large print, electronic formats, or other accessible formats upon request

  • Sign Language Interpretation: Available upon request for in-person meetings

  • Extended Time: Additional time provided for applications and processes when needed

Document Accessibility

  • Electronic Documents: PDFs and documents designed with accessibility features

  • Screen Reader Compatible: Financial documents compatible with assistive technologies

  • Plain Language: Clear, simple language in all communications

  • Multiple Formats: Information available in various formats (audio, large print, electronic) upon request

Reasonable Accommodations

We provide reasonable accommodations for individuals with disabilities, including:

  • Extended deadlines for applications and responses

  • Alternative communication methods (written, verbal, electronic)

  • Modified procedures when standard processes create barriers

  • Assistive technology support during online processes

  • Personal assistance with forms and applications when needed

  • Flexible meeting arrangements including remote options

Physical Location Accessibility

Facility Access

[Customize based on your physical locations]

If CapSpark maintains physical offices or meeting locations, we ensure:

Building Access

  • ADA-compliant entrances with accessible door widths

  • Parking spaces designated for people with disabilities

  • Accessible restrooms meeting ADA standards

  • Elevator access to all floors where services are provided

  • Clear pathways free from obstacles

Meeting Accommodations

  • Accessible meeting rooms with appropriate seating and space

  • Assistive listening devices are available upon request

  • Accessible furniture and workstations

  • Service animals are welcome in all areas

  • Accessible parking close to entrances

Third-Party Services and Vendors

We work with third-party service providers and require them to maintain accessibility standards when providing services on our behalf. We:

  • Evaluate vendors for accessibility compliance

  • Include accessibility requirements in service contracts

  • Monitor third-party accessibility regularly

  • Provide alternative access when third-party tools have limitations

Accessibility Feedback and Requests

How to Request Accommodations

If you need an accommodation or accessibility assistance:

Contact Methods

  • Phone: 801-753-9674

  • Email: capsparkfinanicial@gmail.com

  • Mail: CapSpark LLC Accessibility Coordinator
    10 W Broadway 7th Floor
    Salt Lake City, Utah 84101

What to Include in Your Request

  • Your contact information

  • Description of the accommodation needed

  • Specific barrier you're experiencing

  • Your preferred communication method

  • Timeframe for your request

Reporting Accessibility Issues

If you encounter an accessibility barrier on our website or in our services:

  1. Describe the Issue: Tell us specifically what barrier you encountered

  2. Provide Details: Include the web page URL, service area, or specific location

  3. Share Your Setup: Let us know what assistive technology or browser you're using

  4. Contact Information: Provide your preferred method for follow-up

We will acknowledge receipt of accessibility feedback within 2 business days and work to resolve issues as quickly as possible.

Response Timeline

We are committed to responding promptly to accessibility requests:

  • Simple accommodations: Within 2-5 business days

  • Complex accommodations: Within 10-15 business days

  • Website accessibility issues: Resolution timeline provided within 5 business days

  • Urgent requests: Same-day or next-day response when possible

Training and Awareness

Staff Training

All CapSpark employees receive training on:

  • Disability awareness and respectful interaction

  • ADA compliance requirements and best practices

  • Assistive technology familiarity and support

  • Accessible communication techniques

  • Emergency procedures for people with disabilities

Ongoing Education

We regularly update our accessibility knowledge through:

  • Industry training and certification programs

  • Accessibility conferences and webinars

  • Collaboration with disability advocacy organizations

  • User feedback and testing sessions

Technology and Assistive Devices

Supported Technologies

Our website and services are tested with:

Screen Readers

  • JAWS (Windows)

  • NVDA (Windows)

  • VoiceOver (Mac/iOS)

  • TalkBack (Android)

Browsers

  • Chrome, Firefox, Safari, Edge

  • Both desktop and mobile versions

Input Methods

  • Keyboard-only navigation

  • Voice recognition software

  • Switch devices

  • Eye-tracking systems

Continuous Improvement

Regular Reviews

We conduct accessibility reviews:

  • Quarterly website audits using automated and manual testing

  • Annual service accessibility assessments

  • User experience testing with people with disabilities

  • Policy and procedure reviews to identify improvement areas

Updates and Enhancements

We continuously improve our accessibility by:

  • Implementing new accessibility technologies

  • Updating our website and services based on feedback

  • Following evolving accessibility standards and guidelines

  • Investing in accessibility tools and resources

Legal Compliance

CapSpark LLC is committed to complying with:

  • Americans with Disabilities Act (ADA)

  • Section 508 of the Rehabilitation Act

  • Web Content Accessibility Guidelines (WCAG) 2.1

  • State and local accessibility regulations

Alternative Access Information

If you are unable to access any content or functionality on our website or services due to a disability, please contact us using the methods above. We will:

  1. Provide the information in an accessible format

  2. Offer alternative ways to complete the desired action

  3. Direct you to accessible alternative resources when available

  4. Work with you to find a suitable accommodation

Contact Our Accessibility Team

CapSpark LLC Accessibility Coordinator

Primary Contact

Mailing Address CapSpark LLC
Attention: Accessibility Coordinator

10 W Broadway 7th Floor
Salt Lake City, Utah 84101

Business Hours: 9:00-5:00 EST Monday-Friday

Additional Resources

Helpful Links

Assistive Technology Resources

We can provide information about:

  • Screen readers and magnification software

  • Keyboard alternatives and switch devices

  • Voice recognition software

  • Mobile accessibility features

Document Information

Document Version: 1.0
Effective Date: 09/25/2025
Review Date: 09/25/2025
Approved By: [Name and title]

This accessibility statement reflects our ongoing commitment to digital inclusion and equal access. We welcome feedback and are continuously working to improve the accessibility of our services.

Last Updated: 09/25/2025